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Everything You Need to Know
Q: Are the parts you sell genuine OEM (Original Equipment Manufacturer) parts?
A: Yes, we are committed to providing only genuine OEM parts sourced directly from the authorized distributors of the major HVAC brands we carry (Carrier, Daikin, Trane, York, etc.). This ensures quality, compatibility, and manufacturer warranty coverage.
Q: How can I find the correct part for my AC unit?
A: The most reliable way is to have the Model Number and Serial Number of your HVAC unit. This information is typically found on a metal or sticker tag on the outdoor condenser unit or the indoor air handler. You can enter this on our ‘Easy Part Request’ form, or contact our support team to verify the correct component.
Q: How do I place an order for a part that isn't listed on your website?
A: Use our dedicated ‘Easy Part Request’ form on the Brands page. Fill in your contact details, the unit’s brand and model number, and upload any photos of the faulty part or unit tag. Our team will quickly source the item and contact you with a quotation and availability.